Triage Representative

Triage Representative Responsibilities

·         Provide a high level of customer service with both internal and external customers.

·         Answer all phone calls in a timely, professional, and courteous manner; share information regarding transportation resources available in the community.

·         Utilize computerized database to verify client eligibility.

·         After completion of client eligibility, route calls to appropriate customer service agents; address routine matters and refer questions which are beyond the scope, knowledge, or authority of the position to the appropriate person or queue.

·         Follow applicable program and agency policies, procedures, and protocols.

·         Complete off-phone tasks in support of the Transportation Call Center:

o   1st No Show Letters

o   Online Trip cancellations

o   Disperse incoming faxes

 

Triage Representative Requirements

• Some college level course work,
• One year of relevant experience in a call center or social service environment or any combination of education and experience that provides the required knowledge, skills and abilities or
• Any combination of education and experience that provides the required knowledge, skills and abilities.         

*Please see full job description for this position.