Dispatcher
To be successful as a Dispatcher, the candidate should possess professional communication skills and strong customer service experience. Dispatchers should demonstrate passion in this position; respect those we serve, the agency team, and people we partner with; work with integrity; be dependable in all work areas; and show empathy and caring for the community.
Dispatcher Responsibilities
- Provide potential passengers with service information, determine eligibility of passengers.
- Coordinate trips with volunteer drivers, shuttle driver, and/or service providers.
- Input trip information and produce trip reports.
- Maintain communication with shuttle and volunteer drivers, assist drivers in responding to situations and handle appropriately.
- Address routine matters and refer questions which are beyond the scope, knowledge, or authority of the position to the appropriate person; work directly with program coordinators and/or direct manager on more complex program requirements and trip requests to include: vendor assignments, routing issues, exceptions to policy, and client concerns.
- Update information on the Trip Resource Center website, working with the Mobility Manager.
Dispatcher Requirements
- Some college level course work,
- One year of relevant experience in a call center or social service environment or
- Any combination of education and experience that provides the required knowledge, skills and abilities.
*Please see full job description for this position.
TO APPLY:
Job announcements, full job descriptions and application forms are downloadable from our website at www.communityinmotion.org or can be requested by phone 360.735.5715 or by email at AngelK@communityinmotion.org.
Successful applicants will complete an application packet, which includes:
- A Community in Motion Application form.
Position open until filled.
Community in Motion
312 SE Stonemill Drive, Suite 115
Vancouver, WA 98684
Community in Motion is an Equal Opportunity Employer
Service Area
Community in Motion serves a five county area in Southwest Washington. Click on any of the counties below to go to that county's website.
Or select a county from this list.