Customer Service Representative (40 Hours)

Customer Service Representative Responsibilities

• Respond to requests by telephone and fax from Medicaid clients and referring community agencies regarding transportation service needs and resources available in the community. 
• Determine eligibility and authorize transportation; follow applicable program policies, procedures, and protocols.
• Screen applicants for most appropriate type of transportation services that meet their mobility status and personal capabilities; schedule transportation services with lowest-cost, most appropriate available transportation provider.
• Complete tasks within assigned specialty area (i.e. Dialysis, Fax Requests, Methadone).
• Address routine matters and refer questions which are beyond the scope, knowledge or authority of the position to the appropriate person; work directly with higher level program staff on more complex trip requests to include: vendor assignments, exceptions to policy, and client concerns.

Customer Service Representative Requirements

• Some college level course work,
• One year of relevant experience in a call center or customer service or
• Any combination of education and experience that provides the required knowledge, skills and abilities.         

*Please see full job description for this position.

TO APPLY:

Job announcements, full job descriptions and application forms are downloadable from our website at www.communityinmotion.org  or can be requested by phone (360) 735-5715 or by email at AngelK@communityinmotion.org. 

Successful applicants will complete an application packet, which includes:

1.       A Community in Motion Application form.

Community in Motion

5101 NE 82nd Ave

Vancouver, WA 98662

Community in Motion is an Equal Opportunity Employer