Customer Service Representative

Community in Motion is a non-profit corporation established in 1957, governed by a volunteer Board of Directors. Community in Motion’s mission is to connect our neighbors with access to reliable transportation options that support healthy, independent living.

 

The beginning hourly rate of pay for this position is $15.68. Community in Motion provides an excellent benefits package including Paid Time Off, medical and dental, life insurance, retirement contributions, flexible spend accounts and telework arrangements.

 

Customer Service Representative Responsibilities

·        Respond to requests by telephone and fax from Medicaid clients and referring community agencies regarding transportation service needs and resources available in the community. 

·        Determine eligibility and authorize transportation; follow applicable program policies, procedures and protocols.

·        Screen applicants for most appropriate type of transportation services that meet their mobility status and personal capabilities; schedule transportation services with lowest-cost, most appropriate available transportation provider.

·        Complete tasks within assigned specialty area (i.e. Dialysis, Fax Requests, Methadone).

·        Address routine matters and refer questions which are beyond the scope, knowledge or authority of the position to the appropriate person; work directly with higher level program staff on more complex trip requests to include: vendor assignments, exceptions to policy, and client concerns.

 

Customer Service Representative Requirements

  • Some college level course work,
  • One year of relevant experience in a call center or social service environment or any combination of education and experience that provides the required knowledge, skills and abilities or
  • Any combination of education and experience that provides the required knowledge, skills and abilities.            

*Please see full job description for this position.

 

TO APPLY:

Job announcements, full job descriptions and application forms are downloadable from our website at www.communityinmotion.org  or can be requested by phone (360) 735-5715 or by email at AngelK@communityinmotion.org. 

 

Successful applicants will complete an application packet, which includes:

1.       A Community in Motion Application form.

2.        A resume detailing how your education and work experience prepares you to perform each aspect of the attached job description; a job history must be included as part of the resume.  The resume must show how you meet the minimum qualifications for the position.           

Service Area

Community in Motion serves a five county area in Southwest Washington. Click on any of the counties below to go to that county's website.

Wahkiakum Cowlitz Clark Skamania Klickitat

Or select a county from this list.